Refund policy

Last Updated: 14/09/2026

At Amaira Fashions, we want you to love every purchase you make with us. If something isn't right, we're here to help. Please read the following policy to understand when returns, exchanges, and refunds are available.

1. Return Eligibility

You may request a return within [7 days] of receiving your order, provided that the product:

  • Is unused, unworn, and in its original condition.
  • Has not been washed, altered, damaged, or otherwise used.
  • Is returned with its original packaging, tags, labels, and accessories, where applicable.
  • Is accompanied by the order number or other proof of purchase.
  • Is free from perfume, makeup, stains, odours, or other signs of use.
  • Is securely packed to prevent damage during return shipping.

Products that do not meet these conditions may be refused for return.

For hygiene and safety reasons, certain products may be excluded from returns. Please see our Non-Returnable Items section below.

2. Return Timeframe

Return requests must be submitted within [7 days] from the date you receive your order.

To request a return, please contact us at:

Email: [amairafashions2026@gmail.com]

Please include:

  • Your order number
  • Product name
  • Reason for the return
  • Clear photographs/videos of the product, where applicable

Requests submitted after [7 days] may not be accepted unless required by applicable law or approved by us as an exception.

3. How to Request a Return

To start a return:

  1. Contact us at [amairafashions2026@gmail.com] within the applicable return period.
  2. Provide your order details and reason for the return.
  3. Our team will review your request and confirm whether the product is eligible.
  4. If approved, we will provide return instructions.
  5. Pack the product securely with all required tags, packaging, and accessories.
  6. Ship or hand over the product according to the return instructions provided by our team.

Please do not send a product back without first contacting us. Unauthorised returns may not be accepted or may experience delays.

4. Refund Process

Once we receive your returned product, our team will inspect it to confirm that it meets the return conditions.

If your return is approved:

  • We will initiate the refund using the applicable payment method or process available for your order.
  • Refund processing will begin after the returned product has been received and approved.
  • The refund will normally be processed within [REFUND PROCESSING TIME] after approval.
  • The time taken for the amount to appear in your bank account, card, or payment account may depend on your payment provider or bank.

Shipping charges, convenience fees, or other charges, where applicable, may be non-refundable unless the return is due to a damaged, defective, incorrect, or otherwise qualifying product.

We will communicate with you if there is any issue that may delay your refund.

5. Exchanges

Where available, we may offer an exchange for an eligible product instead of a refund.

Exchange requests must be made within [7 days] of delivery and the product must satisfy our return eligibility requirements.

Exchanges may be subject to:

  • Product availability
  • Size or variant availability
  • Price differences
  • Applicable shipping charges

If the requested replacement is unavailable, we may offer a refund or another suitable resolution.

For hygiene reasons, certain products may not be eligible for exchange.

6. Damaged, Defective, or Incorrect Products

We take care to check products before dispatch. However, if your order arrives:

  • Damaged
  • Defective
  • Incorrect
  • Missing an item
  • Significantly different from the product ordered

please contact us as soon as possible and preferably within [48 hours] of delivery.

For damaged or defective products, please send:

  • Your order number
  • A description of the issue
  • Clear photographs of the product
  • Photographs of the packaging and shipping label, where relevant
  • A short unboxing video, if available

We may request additional information to assess the issue.

If the product is confirmed to be damaged, defective, or incorrectly supplied due to an error on our part, we will work with you to provide an appropriate resolution, which may include a replacement, exchange, refund, or other remedy as applicable.

Important: Please retain the original packaging until the issue has been resolved.

7. Non-Returnable Items

Unless required otherwise by applicable law, the following may not be eligible for return or exchange:

  • Products specifically marked as non-returnable
  • Products that have been worn or used
  • Products that have been washed, altered, repaired, or damaged after delivery
  • Products without original tags or packaging where these are required
  • Products showing signs of perfume, makeup, stains, odour, or other use
  • Personalised or customised products
  • Gift cards, where applicable
  • Certain earrings, jewellery, or other hygiene-sensitive accessories
  • Products purchased as part of certain clearance or final-sale promotions

The non-returnable status of a product, where applicable, will be communicated on the product page or at the time of purchase.

Nothing in this policy is intended to limit any rights or remedies that cannot legally be excluded under applicable law.

8. Return Shipping Costs

Customer-initiated returns

For returns due to reasons such as a change of mind, incorrect selection, or other reasons not caused by a product defect or our error, [CUSTOMER / AMAIRA FASHIONS] will bear the applicable return shipping cost.

Where the customer is responsible for return shipping, the applicable amount or shipping instructions will be communicated before the return is completed.

Damaged, defective, or incorrect products

If we confirm that the product was damaged, defective, or incorrectly supplied due to our error, Amaira Fashions will [COVER THE RETURN SHIPPING COST / PROVIDE A PREPAID RETURN LABEL / REIMBURSE THE REASONABLE RETURN SHIPPING COST], subject to the applicable return process.

9. Products Damaged During Return Shipping

Customers are responsible for packing returned products securely where they arrange the return shipment themselves.

If a returned product arrives damaged because it was inadequately packaged, we may be unable to approve the return.

We recommend retaining your return-shipping receipt and tracking information until your return has been successfully processed.

10. Refunds for Cancelled Orders

If you cancel an order before it has been shipped, where cancellation is permitted, we will process the applicable refund according to our cancellation procedure.

If an order has already been shipped, you may need to follow the applicable return process after delivery.

Any refund will be subject to applicable payment processing, shipping, or other charges as described in this policy and applicable law.

11. Sale and Promotional Items

Products purchased during sales, promotional campaigns, or special offers may have different return or exchange conditions.

Where special conditions apply, they will be clearly communicated on the relevant product page or promotional offer.

Unless expressly stated otherwise, discounted products remain subject to applicable consumer rights and protections.

12. Return Inspection

All returned products are subject to inspection.

We reserve the right to reject a return if the product does not meet the eligibility requirements described in this policy.

If a return is rejected, we will communicate the reason to you and, where appropriate, provide instructions regarding the product.

13. Refund Delays

If you have been notified that your refund has been processed but have not received it within the expected period, please:

  1. Check your bank or payment account.
  2. Contact your payment provider or bank.
  3. Contact us at [amairafashions2026@gmail.com] if the amount still has not appeared.

We will make reasonable efforts to assist you in tracking the refund.

14. Customer Support

If you have any questions about a return, exchange, damaged product, or refund, please contact us.

Amaira Fashions
Email: [amairafashions2026@gmail.com]
Phone: [PHONE NUMBER]
Business Address: [BUSINESS ADDRESS]
Customer Support Hours: [BUSINESS HOURS]

We aim to make the return and refund process as simple and transparent as possible.

15. Changes to This Policy

We may update this Return and Refund Policy from time to time to reflect changes to our business practices, products, services, or applicable laws.

The latest version will always be published on our website with the updated date.

Our Promise

At Amaira Fashions, customer trust matters to us. We believe that shopping online should feel simple, secure, and dependable. If you receive a product that doesn't meet the applicable standards described above, please reach out to us — our team will review the situation and work toward a fair resolution.

Thank you for choosing Amaira Fashions